Privacy Policy

The Neutral Bay Community Centre respects your privacy. The information provided to Neutral Bay Community Centre is for the purpose of facilitating access to our programs and membership.

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Information Requested - We collect only information which relates to the classes/activities we provide and accessed by you. These include:

• Your name and contact details

• Your emergency contact: name and phone number

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Email Newsletter - Neutral Bay Community Centre uses its email newsletter to share information about courses, workshops, events and other activities at the Community Centre. Members may, at any time, unsubscribe from our marketing and communications. Your personal details will only be accessed by Neutral Bay Community Centre Staff.

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Website - You can browse our website without disclosing personal information. Our Service Provider makes a record of visits and logs the following information, for statistical purposes, each page accessed, including:

• IP address of the machine from which the site is accessed

• Top-level of your domain name

• Address of your server

• Date and time of your visit to the site

• Pages accessed and documents downloaded

• Previous site visited

• Type of browser and operating system you have used

• No attempt will be made to identify users or their browsing activities.

 

Data Storage & Disclosure Information collected is stored in an appropriate secure format. The data is used by the Neutral Bay Community Centre website software and by staff involved in the Neutral Bay Community Centre operations, only for:

• Website and system administration, including monitory to prevent security breaches

• Customisation of the website to meet user needs

• Evaluation, research and development

 

E-Commerce Website Customer service is fundamental to delivering our programs. Customer details and delivery addresses are collected for the purposes of providing services to our membership. The Neutral Bay Community Centre e-commerce website protects your credit card details. This ensures that your credit card details are seen only by yourself and the bank performing the transaction. No credit card details are captured or stored by the Neutral Bay Community Centre’s website.

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Complaints - Complaints regarding privacy should be directed to the Centre Manager, Neutral Bay Community Centre. If you are unsatisfied with the handling of a privacy complaint or outcome, you can contact the Office of the Australian Information Commissioner (1300 363 992).